The Data Centre Foundation Certificate (DCFC®) is a 2-day course designed to deliver foundation knowledge about data centre facilities infrastructure. It provides participants with global overview and knowledge on data centres which will be of advantage to the participants who are looking at joining the ranks of professionals working in the data centre, ICT, infrastructure or the mechanical and electrical (M&E) design industries. It will also form a solid foundation for participants who wish to pursue his/her studies either academically or to further his/her industry specialisation with professional certification courses on data centre design/build, operations/governance and/or standards/compliance. With the tremendous growth of data and the data centres to support it, the demand for data centre professionals will grow in tandem.
The primary audience for this course is anyone who works in and around IT, facilities or data centre operations and needs to understand and improve the daily operations including important processes such as lock-out/tag-out, the right process for installing/de-installing equipment, safety procedures, capacity management and much more.
Implement and support requirements for Service Level Management
Practice safety aspects
Maintain the security of the physical data centre facility
Coordinate and supervise data centre facilities and equipment maintenance
Provide service management for data centre services
Operate the data centre making use of floor-, capacity and equipment life cycle management
Monitor and report on data centre availability, capacity and capability
Manage and implement basic data centre projects
Manage and support the document life cycle
Improve the overall efficiency of the data centre contributing to cost saving operations
Service Level Management
Needs analysis
Capability assessment
Service portfolio and catalogue
Service Level Agreements
Reporting Complaint procedure
Customer satisfaction
Service Improvement Process (SIP)
Most common type of accidents and why they often happen
The roles and responsibilities of appointed safety staff
The importance of the OH&S or WHS manual
Calibration of measurement and test equipment
Proper lock-out/tag-out procedures
Emergency response plan requirement for various potential emergencies
The importance of Permit To Work
Standard Operating Procedures (SOP) for security
Security risk assessment
Security zones
Physical inspections / security patrols
Delivery of goods / holding area
Entry control of individuals
Badges and key management
Security monitoring
Security incident reporting
The importance of maintenance
Maintenance definitions
Maintenance operations procedures (MOP)
Service reports
Spare management
Tools
Housekeeping
Shift handover
Walk around duties
Service management
Release management
Configuration management
Floor management
Equipment life cycle management
Monitoring requirements
Facilities monitoring matrix
Sensor / alarm point testing and calibration
Notification matrix
Escalation requirements
Reporting
Project management
Project organization
Project manager
Initiation
Planning
Execution
Monitor and control
Closing
Evaluation / lessons learnt
The importance of sustainability
Environmental standards
Power efficiency indicators
Energy saving best practises
Water management
Sustainable energy usage
The importance of document management
The six sub-processes of document management
Asset management
Requirements or asset recording
Certification exams are administered at the end of the course. The exam is a 90-minute closed book exam, with 60 multiple-choice questions. The candidate requires a minimum of 42 correct answers to pass the exam. Online exam results are known immediately and paper-based exam results will be known within one week.
Ready to take the next step? Fill out the form below to get started, and our team will reach out to guide you through the enrollment process. We’re excited to help you begin your journey!