Certified IT Manager
CITM© is the second course in the EPI IT Training Framework. Also known as the IT specialist course, CITM© is a 3-day course designed to teach the competences required of the modern IT specialist working at the senior professional, team-leader, supervisor or management level in IT management. Candidates attending this course will prove that they have gained the competences required to provide leadership and take responsibility for team performances and development in dynamic environments.
CITM© is aligned with the latest European e-Competence (e-CF) Framework – addressing proficiency level 3 (Senior Professional/Manager/Consultant). In 2016, the e-CF became a European standard and was published officially as the European Norm EN 16234-1.
Audience Profile
Senior IT professionals, team leaders, supervisors and managers such as IT Manager, Enterprise Architect, ICT Consultant, ICT Operations Manager, Project Manager, Systems Analyst, Systems Architect, Business Analyst, ICT Security Manager, Business Information Manager, ICT Security Specialist, Service Manager, Digital Media Specialist, ICT Trainer, Quality Assurance Manager, Account Manager.
The CITM© is most suited for seasoned IT professionals who have a need to understand the requirements and core competences for managing IT in mission-critical environments. It is best suited for participants who have between two and four years of actual working experience in IT, with knowledge of systems, network and/or applications, service desk operations and/or IT professionals working in the position of team leader/supervisor/manager in any area of IT. This includes those individuals working in the field of sales and consultancy with solution providers.
Course Benefits
Provide guidance and implementation for IT strategy as set by senior IT and business management
Select and manage staff, implement training programs, career plan development and job rotation programs
Select, evaluate and negotiate vendors using RFI, RFP and selection criteria
Provide guidance for developing, testing and implementing business applications
Manage and/or assist in IT project management
Design and implement service management processes for problem and change management
Understand the need for business continuity and design the business continuity plan
Review and implement information security practices and controls
Understand the need for business change, the role and activities of the Business Relationship Manager
Initiate and assist in risk management practices
Understand and select new technologies such as Blockchain, Big Data and Artificial Intelligence
Select suitable technologies for information management
Measure and improve quality of IT services
Course Syllabus
Exam
Exam: Certified IT Manager (CITM© )
The CITM© exam is a 75-minute closed-book exam, with 50 multiple-choice questions. The candidate requires a minimum of 33 correct answers to pass the exam.
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