Certified IT Operator
CITO® is the first level in the EPI IT Training Framework©. CITO® is a 2-day course designed to teach the competencies required of the modern IT professional working at the operations level in IT. Also known as the IT engineer’s course, CITO® candidates will become instantly productive having gained knowledge and understanding of the demands in today’s IT infrastructures. Theirimproved capabilities will deliver immediate results, increasing efficiency and significantly reducing the margin of error.
CITO® is aligned with the latest European e-Competence (e-CF) Framework – addressing proficiency levels 1 and 2 (Associate & Professional). In 2016, the e-CF became a European standard and was published officially as the European Norm EN 16234-1.
Audience Profile
System administrators/engineers, service desk operators/agents, network administrators/engineers, software developers/engineers, account managers.
This course is most suited for aspiring and existing IT professionals from entry level up to two years of actual working experience in IT, with basic knowledge of (operating) systems, network and/or applications, and service desk operations. It is also suited for people who are changing careers and entering the IT professional world.
Course Benefits
Understand the role and importance of Information Technology in the organisation
Describe the function of the IT organisation, roles and responsibilities
Provide technical input for vendors RFP (Request for Proposal)
Cooperate and coordinate with vendors for delivery, maintenance, support and monitoring activities
Execute basic projects using principles of project management
Deploy applications and understand application life cycle management
Identify the options for virtualisation and storage solutions
Create, publish and maintain documentation
Operate incident and event management and request fulfilment
Identify risk and understand the principles of risk management
Design, implement and operate security logging
Understand the principles of information security
Monitor and report on quality in IT
Course Syllabus
Exam
The CITO® exam is a 60-minute closed book exam, with 40 multiple-choice questions. The candidate requires a minimum of 26 correct answers to pass the exam.
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