Certified Data Centre Facilities Operations Specialist

The Data Centre Foundation Certificate (DCFC®) is a 2-day course designed to deliver foundation knowledge about data centre facilities infrastructure. It provides participants with global overview and knowledge on data centres which will be of advantage to the participants who are looking at joining the ranks of professionals working in the data centre, ICT, infrastructure or the mechanical and electrical (M&E) design industries. It will also form a solid foundation for participants who wish to pursue his/her studies either academically or to further his/her industry specialisation with professional certification courses on data centre design/build, operations/governance and/or standards/compliance. With the tremendous growth of data and the data centres to support it, the demand for data centre professionals will grow in tandem.

Audience Profile

The primary audience for this course is anyone who works in and around IT, facilities or data centre operations and needs to understand and improve the daily operations including important processes such as lock-out/tag-out, the right process for installing/de-installing equipment, safety procedures, capacity management and much more.

 

Course Benefits

Implement and support requirements for Service Level Management

Practice safety aspects

Maintain the security of the physical data centre facility

Coordinate and supervise data centre facilities and equipment maintenance

Provide service management for data centre services

Operate the data centre making use of floor-, capacity and equipment life cycle management

Monitor and report on data centre availability, capacity and capability

Manage and implement basic data centre projects

Manage and support the document life cycle

Improve the overall efficiency of the data centre contributing to cost saving operations

Course Syllabus

Service Level Management

Needs analysis

Capability assessment

Service portfolio and catalogue

Service Level Agreements

Reporting Complaint procedure 

Customer satisfaction

Service Improvement Process (SIP)

Most common type of accidents and why they often happen

The roles and responsibilities of appointed safety staff

The importance of the OH&S or WHS manual

Calibration of measurement and test equipment

Proper lock-out/tag-out procedures

Emergency response plan requirement for various potential emergencies

The importance of Permit To Work

Standard Operating Procedures (SOP) for security

Security risk assessment

Security zones

Physical inspections / security patrols

Delivery of goods / holding area

Entry control of individuals

Badges and key management

Security monitoring

Security incident reporting

The importance of maintenance

Maintenance definitions

Maintenance operations procedures (MOP)

Service reports

Spare management

Tools

Housekeeping

Shift handover

Walk around duties

Service management

Release management

Configuration management

Floor management

Equipment life cycle management

Monitoring requirements

Facilities monitoring matrix

Sensor / alarm point testing and calibration

Notification matrix

Escalation requirements

Reporting

Project management

Project organization

Project manager

Initiation

Planning

Execution

Monitor and control

Closing

Evaluation / lessons learnt

The importance of sustainability

Environmental standards

Power efficiency indicators

Energy saving best practises

Water management

Sustainable energy usage

The importance of document management

The six sub-processes of document management

Asset management

Requirements or asset recording

Exam

Certification exams are administered at the end of the course. The exam is a 90-minute closed book exam, with 60 multiple-choice questions. The candidate requires a minimum of 42 correct answers to pass the exam. Online exam results are known immediately and paper-based exam results will be known within one week.

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