The ITIL Foundation (Version 5) certification, delivered through PeopleCert, is a globally recognized credential and the essential entry point into the ITIL framework – the world’s most widely adopted approach to IT service management. This latest version has been updated to address the realities of modern, AI-enabled digital environments, equipping professionals with the core concepts, language, and practices needed to manage digital products and services effectively across their full lifecycle.

Learners gain a thorough understanding of digital product and service management concepts including value creation, continual improvement, and lifecycle thinking. The certification explores how value is co-created through collaboration between service providers, consumers, and stakeholders, while weighing outcomes, costs, risks, experience, and sustainability.

Core topics include the four dimensions of service management – Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers – as well as the ITIL Value System, which integrates guiding principles, governance, value chain activities, management practices, and continual improvement into a unified approach. Learners also study the full product and service lifecycle from discovery and design through to operation, delivery, and support, and develop practical skills in Value Stream Mapping and Management to improve flow and visibility across digital services. The certification further builds competencies in lifecycle thinking, collaborative value-focused working, and embedding a continuous improvement mindset into daily professional practice. The exam consists of 40 multiple-choice questions, is closed book, lasts 60 minutes, requires a minimum passing score of 65%, and is currently available in English. Certification renewal is required every 3 years.